How to Help Credit Union Members with Fee Avoidance

The advancement of consumer-friendly technology over the last decade has allowed financial institution customers to gain better, more transparent awareness of the machinations behind their banking institution’s fee structure and the kinds of fees their institutions are charging. With the COVID-19 pandemic wreaking havoc across the world and fundamentally affecting individual, everyday lives, customers are […]
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CX, FinTech, and FinLit: Credit Union Trends To Look For In 2020

There were some cliffhangers to end 2019 going into 2020 in the small dollar loan industry. From credit unions’ slow-but-steady cloud adoption strategies, fintech, and marketing automation. And who can forget the Consumer Financial Protection Bureau’s pending decision to rescind its own underwriting “ability-to-repay” requirement. Like any forward-thinking credit union leader or executive, you have […]
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5 American Populations Struggling with Financial Wellness

We covered the stress effect on our overall health in our last blog post, but there’s a further point to be made about specific segments of American society who are affected most. A FINRA Foundation study revealed that despite the recovery from the financial crisis this last decade, particular populations continue to be worse off. These include...
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The importance of promoting small dollar lending and employee wellness.

In a recent Prudential survey regarding consumers’ perspectives on financial wellness, only 22 percent of individuals in the United States described themselves as feeling financially secure. Employers such as credit unions have a stake in this because the impact of employee financial instability does not stop at the company door. Many credit unions were and continue to be founded to serve groups of people who had a common interest or bond, such as an employer.
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